Confidentiality · Clause 8, in plain terms
Nothing about your matter is published, ever.
The people who most need a link removed are the least able to risk the attempt becoming the story.
The undertaking
Clause 8, in plain terms.
The people who most need a link removed are the least able to risk the attempt becoming the story. Clause 8 of the engagement letter is what makes the undertaking binding rather than a promise on a website.
It runs both ways and it does not expire when the case closes.
What we hold
As little as will work, encrypted at rest.
The name as it appears in the result, the URL, the search terms, your contact details and whatever background you choose to give us. The name, the background and every case note are encrypted in the database, and every file is stored encrypted with access only through a signed, expiring link.
Every time a member of staff opens your case, that is recorded: who, when, and from where. Case data is kept for six years after closure, which is the limitation period, and then anonymised automatically.
What we never do
No exceptions, including for marketing.
- Publish a client name, a case study or a testimonial. The illustrative search result on the home page uses an invented name and says so.
- Tell a publisher or a platform anything beyond what the request itself requires.
- Use your details for marketing, or pass them to anyone who will.
- Confirm to a third party that you are a client, including to someone who says they already know.
- Keep your case data longer than the six years the limitation period requires.
Confidential assessment · Reply within 48 hours
Ready? Start now.
Not ready? Ask first.
Most clients submit the link and pay in one sitting; assessment follows within 48 hours and the fee is refunded if the link cannot be removed. If you would rather ask first, the assessment is free and takes the same 48 hours.
Prefer to talk? +44 (0)20 3555 0147 (London) · +1 (415) 555-0147 (San Francisco)